Return & Refund Policy

We deeply care about customer satisfaction and strive to provide the best customer service possible. Below is our return and refund policy to help our customers have a worry-free and seamless shopping experience.

Return Policy

  • Customers have the right to return merchandise within 10 days from the date of receiving the item.
  • The merchandise must be in its original condition, unused, and in the same condition as when received.
  • Customers are required to return the merchandise along with the purchase invoice or proof of purchase.

Return Procedure

  • To request a return, please contact our customer service department to receive specific instructions and a return authorization number.
  • The merchandise must be carefully packaged and returned to the designated address provided in the return instructions.

Refund Policy

  • Refunds will be processed once we receive and inspect the returned merchandise.
  • The refund amount will include the value of the original merchandise but will not include the initial shipping fee.
  • Refunds will be issued back to the original payment method within 5-7 business days after the return request is approved.

Note:

  • We do not offer exchange or replacement services for merchandise. Customers may request a refund and place a new order if needed.
  • Shipping costs for returning merchandise will be the responsibility of the customer, except in cases where the merchandise is damaged or sent incorrectly by us.

We hope this policy will help our customers feel assured and confident when shopping on our website. For more detailed information or to request a return, please contact our customer service department.

Thank you sincerely for choosing us, and we look forward to serving you!