Gender : Unisex

Applicable Season : summer

Applicable Scene : Daily

Collar : Turn-down Collar

Material : POLYESTER

Please visit our shipping policy page for more detailed information.

At Pizzlee, your happiness with every purchase is our top priority. We’ve designed our return and exchange policy to be straightforward and fair, ensuring you feel confident shopping with us. If a product doesn’t meet your expectations, you may return or exchange it within 30 days of delivery, subject to the conditions outlined below. Let’s walk you through the details!

Return Eligibility: What Qualifies?

To ensure a hassle-free return, your product must meet these simple requirements:

Product Condition

• Unused: The item must not have been worn, used, or altered in any way.
• Like New: It should be in its original, undamaged condition with all tags, labels, and packaging intact—just as you received it.

Proof of Purchase

• Please provide a valid proof of purchase, such as your order number, receipt, or order confirmation email. This helps us process your request quickly!

Exceptions to Returns

Some items are special and, unfortunately, can’t be returned:

• Customized or Personalized Products: Made just for you, these are one-of-a-kind and non-returnable.
• Gift Cards: Once purchased, these are final sale.
• Non-Returnable Items: Products clearly marked as “final sale” or “non-returnable” at the time of purchase.

How to Return a Product: Step-by-Step

We’ve made the return process as smooth as possible. Here’s how it works:

1. Start Your Return
   • Reach out to our friendly team at [email protected].
   • Include your order number, a brief explanation of why you’re returning the item, and, if applicable, photos showing any quality issues (e.g., damage or defects).
2. Get Your Return Authorization
   • Our team will review your request within 24 working hours and issue a Return Authorization Number (RAN) along with the exact return address. Please don’t ship anything back until you have this!
3. Pack It Up
   • Place the product back in its original packaging, including all accessories, manuals, or documentation that came with it.
   • Use sturdy packaging to protect the item during shipping—we want it to arrive safely!
4. Ship It Back
   • Use a reliable shipping service with tracking and send it to the address we provide.
   • Hold onto your shipping receipt—it’s your proof of return and helps us track your package.

Refund Policy: What to Expect

We aim to get your refund sorted quickly and fairly. Here’s the breakdown:

Refund Processing Timeline

• Inspection: Once your return arrives, we’ll inspect it within 3-5 business days to ensure it meets our conditions.
• Refund Issuance: If approved, your refund will be processed within 7-10 business days and credited to your original payment method. You’ll get an email confirmation once it’s done!

What’s Covered

• You’ll be refunded the full product price if it meets our return conditions.
• Shipping Fees: Initial shipping costs (if any) are non-refundable, unless the return is due to our error (e.g., defective or incorrect items)—in which case, we’ve got you covered!

Non-Refundable Items

• Customer-Caused Damage: Used or damaged items due to mishandling won’t qualify.
• Custom or Final Sale Items: As noted earlier, these are exempt.

Exchange Policy: Fixing the Oops Moments

Received something defective, damaged, or just plain wrong? We’ll make it right:

• Contact Us ASAP: Email [email protected] within 30 days of delivery.
• Show Us the Issue: Send clear photos of the problem along with your order details.
• Replacement on Us: Once approved, we’ll ship a replacement at no extra cost to you—no need to worry about shipping fees!

Note: Exchanges are only available for defective, damaged, or incorrect items—not for a change of mind or different product preference.

Who Covers Shipping Costs?

Domestic Returns (Vietnam & United States)

• Good news! We’ll cover the return shipping costs for all domestic orders—no out-of-pocket expenses for you.

International Returns

• We’ve got you covered globally too! We’ll pay for return shipping costs for international orders, but please use the shipping service we specify to ensure a smooth process.

A Quick Heads-Up

• If the returned item doesn’t meet our conditions (e.g., used or missing tags), we may decline the return and ship it back to you at your expense.

Frequently Asked Questions (FAQs)

1. What if my item arrives damaged or something’s missing?
   • Contact us right away at [email protected] with photos, your order number, and a quick description. We’ll respond within 24 working hours to resolve it.
2. Can I swap my item for something different?
   • At this time, exchanges are only available for defective, damaged, or incorrect items. We don’t offer swaps for a different product or style.
3. Where do I send my return?
   • We’ll email you the exact return address along with your Return Authorization Number once your request is approved.
4. How long do I have to return something?
   • You’ve got 30 days from delivery to start the process—plenty of time to decide!

We’re Here to Help!

Have questions? Need assistance? Our team is ready to support you:

• Email: [email protected]
• Availability: 24/7—anytime, anywhere.

Thank you for choosing Pizzlee! We’re committed to delivering not just great products, but also a shopping experience you’ll love. Let us know how we can assist you today!