At Pizzlee, we’re all about making you happy with every purchase. That’s why we’ve crafted a return and exchange policy that’s simple, fair, and designed to give you peace of mind when shopping with us. If something isn’t quite right, you’ve got 30 days from delivery to return or exchange it—easy as that! Let’s break it down so you know exactly what to expect.
What Can You Return?
We want returns to feel effortless, so here’s what qualifies:
- Perfect Condition: Items need to be unused, unworn, and in the same shape they arrived—think original packaging, tags, and labels still attached.
- Proof of Purchase: Just hang onto your order number, receipt, or confirmation email. It’s your golden ticket to a smooth return!
A Few Exceptions
Some things are too special to return:
- Customized Goodies: Made just for you? That makes them one-of-a-kind and non-returnable.
- Gift Cards: Once they’re yours, they’re yours for good.
- Final Sale Items: If it’s marked “non-returnable” at checkout, it’s a done deal.
How to Send It Back
We’ve streamlined the process to keep it stress-free. Here’s the step-by-step:
- Reach Out: Drop us a line at [email protected] with your order number and a quick note about why you’re returning it. Got a damaged item? Snap a photo—we’ll need to see it!
- Get the Green Light: We’ll get back to you within 24 hours with a Return Authorization Number (RAN) and the return address. Hang tight—don’t ship until you’ve got this!
- Pack It Up: Pop the item back in its original packaging (accessories and manuals too, please!) and use a sturdy box to keep it safe on its journey.
- Ship It: Grab a tracked shipping service and send it our way. Keep that receipt—it’s your proof we’ve got it coming.
Refunds: What You’ll Get Back
We’re all about getting your money back to you fast and fair. Here’s how it works:
- Timing: Once your return lands with us, we’ll check it out within 3-5 business days. If it’s all good, your refund hits your original payment method in 7-10 business days. We’ll shoot you an email when it’s done!
- What’s Covered: You’ll get the full product price back, no sweat. Original shipping fees? Those aren’t refundable unless we messed up (think wrong item or a defect)—then we’ve got your back.
- No-Go’s: If it’s been used, damaged by accident, or it’s a custom/final sale item, we can’t refund it.
Exchanges: Let’s Fix It!
Got a defective, damaged, or totally wrong item? We’ll swap it out, no hassle:
- Tell Us Quick: Email [email protected] within 30 days, with photos and your order details.
- We’ll Handle It: If approved, a replacement’s on its way—no extra shipping costs for you!
Heads-up: Exchanges are only for fixes, not for swapping styles or preferences.
Who Pays for Shipping?
- Domestic (Vietnam & U.S.): We’ve got return shipping covered—no cost to you!
- International: We’ll pick up the tab globally too! Just use the shipping method we recommend for a smooth ride.
- One Catch: If the item comes back used or missing tags, we might have to decline it and send it back your way—at your cost.
Got Questions? We’ve Got Answers!
- Damaged or Missing Stuff? Email us at [email protected] with pics and your order number. We’ll sort it within 24 hours.
- Can I Trade for Something Else? Right now, exchanges are just for defects or errors—no style swaps.
- Where Do I Send It? We’ll email you the address with your RAN.
- How Long Do I Have? 30 days from delivery—plenty of time to decide!
We’re Here for You
Stuck? Curious? Our crew’s on standby:
- Email: [email protected]
- When: 24/7—whenever you need us.
Thanks for shopping with Pizzlee! We’re not just about awesome products—we’re here to make your experience amazing. Let us know how we can help today!
