We strive to ensure your complete satisfaction with every purchase. However, if the product does not meet your expectations, you can return or exchange it within 30 days from the delivery date, subject to the conditions outlined below:
Return Conditions
To be eligible for a return, the product must meet the following criteria:
Product Condition:
- The product must be unused.
- The product must remain intact, undamaged, and retain its original tags, labels, and packaging.
Proof of Purchase:
- Provide proof of purchase such as the order number, receipt, or order confirmation email.
Exceptions:
- Customized or personalized products, gift cards, and products marked as non-returnable are not eligible for return.
Return Process
To ensure a smooth return process, please follow these steps:
1. Initiate a Return Request
- Contact our customer support team at [email protected].
- Provide your order number, images of the product (if there’s an issue with quality), and the reason for your return request.
2. Return Authorization
- Our support team will review your request and provide you with a Return Authorization Number along with the return address.
3. Prepare the Product for Return
- Securely pack the product in its original packaging, including all accessories and documentation (if applicable).
- Ensure the packaging is sturdy enough to prevent damage during transit.
4. Ship the Product
- Use a shipping service with tracking to return the product to the address provided by our team.
- Retain the shipping receipt for tracking purposes.
Refund Policy
Processing Time for Refunds:
- Once we receive your returned product, it will be inspected within 3-5 business days.
- If the return is approved, the refund will be processed within 7-10 business days and issued to the original payment method.
Scope of Refund:
- Refunds will only be issued for products that meet the return conditions.
- Initial shipping fees (if applicable) are non-refundable, except in cases of damaged or defective items caused by us.
Important Notes:
- The following items are not eligible for refunds:
- Used or damaged products caused by the customer.
- Customized or personalized items.
- Gift cards and items marked as final sale or non-returnable.
Exchange Policy
If you receive a defective, damaged, or incorrect product, please:
- Contact us immediately at [email protected] within 7 days of receiving the product.
- Provide clear images of the product showing the issue for verification.
- Upon approval, we will arrange a replacement at no additional cost to you.
Return Shipping Costs
Domestic Returns (Vietnam and the United States):
- Return shipping costs will be covered by us for all domestic orders.
International Returns:
- We will also cover the return shipping costs for international orders. However, you must use the shipping service specified by us.
Note:
- If the product does not meet the return conditions, we reserve the right to decline the return, and the product will be shipped back to you.
Frequently Asked Questions
1. What should I do if I receive a damaged or missing item?
- Please contact us at [email protected] immediately, providing images of the damaged product, proof of purchase, and a description of the issue. We will address your concern within 24 working hours.
2. Can I exchange a product for a different one?
- At this time, we only offer exchanges for defective, damaged, or incorrect items.
3. Where should I send the returned product?
- The return address will be provided via email once you receive a return authorization.
Contact Support
If you have any questions or concerns, please reach out to us:
We are here to assist you and are committed to providing the best shopping experience. Thank you for choosing Pizzlee!
