Gender : Unisex

Applicable Season : summer

Applicable Scene : Daily

Collar : Turn-down Collar

Material : POLYESTER

Please visit our shipping policy page for more detailed information.

At Pizzlee, we’re all about making you happy with every purchase. That’s why we’ve crafted a return and exchange policy that’s simple, fair, and designed to give you peace of mind when shopping with us. If something isn’t quite right, you have 30 days from delivery to return or exchange it. Easy as that. Let’s break it down so you know exactly what to expect.

What Can You Return?

We want returns to feel effortless, so here’s what qualifies:

Perfect Condition
Items need to be unused, unworn, and in the same shape they arrived. That means original packaging, tags, and labels still attached.

Proof of Purchase
Hang onto your order number, receipt, or confirmation email. It’s your golden ticket to a smooth return.

A Few Exceptions

Some things are too special to return:

• Customized Goodies
  Made just for you? That makes them one of a kind and non-returnable.

• Gift Cards
  Once they’re yours, they’re yours for good.

• Final Sale Items
  If it’s marked “non-returnable” at checkout, it’s a done deal.

How to Send It Back

We’ve streamlined the process to keep it stress-free. Here’s the step-by-step:

1. Reach Out
   Send an email to [email protected] with your order number and a quick note about why you’re returning it. Got a damaged item? Snap a photo so we can take a look.

2. Get the Green Light
   We’ll respond within 24 hours with a Return Authorization Number (RAN) and the return address. Hold off on shipping until you receive this info.

3. Pack It Up
   Place the item in its original packaging, including accessories and manuals. Use a sturdy box to keep it safe during transit.

4. Ship It
   Use a tracked shipping service and send it our way. Be sure to hold on to the receipt—it’s your proof the package is on its way to us.

Refunds: What You’ll Get Back

We’re all about getting your money back quickly and fairly. Here’s how it works:

• Timing
  Once we receive your return, we’ll inspect it within 3 to 5 business days. If everything checks out, your refund will be issued to your original payment method within 7 to 10 business days. You’ll get an email when it’s done.

• What’s Covered
  You’ll get the full product price back. Original shipping fees aren’t refundable unless we made a mistake—like sending the wrong item or a defective one.

• No-Go’s
  If the item has been used, damaged by accident, or is a custom or final sale item, we won’t be able to refund it.

Exchanges: Let’s Fix It

Got a defective, damaged, or totally wrong item? We’ll swap it out with no hassle:

• Tell Us Quickly
  Email [email protected] within 30 days. Include photos and your order details.

• We’ll Handle It
  If approved, we’ll send out a replacement. You won’t pay extra shipping costs.

Note: Exchanges are only for defects or errors, not for swapping styles or preferences.

Who Pays for Shipping?

• Domestic (Vietnam and U.S.)
  Return shipping is free. We’ve got you covered.

• International
  We cover international returns too. Just use the recommended shipping method for a smoother process.

Important: If the item is returned used or missing tags, we may have to decline the return and send it back to you at your cost.

Got Questions? We’ve Got Answers

• Damaged or Missing Stuff?
  Email us at [email protected] with photos and your order number. We’ll take care of it within 24 hours.

• Can I Trade for Something Else?
  Right now, exchanges are only for defective or incorrect items—not for different styles.

• Where Do I Send It?
  We’ll send you the return address along with your RAN.

• How Long Do I Have?
  You have 30 days from delivery to decide.

We’re Here for You

Have questions or need help?

Email: [email protected]
When: 24/7 support—always ready when you are